About your Order
-
How do I provide measurements for a custom order?
Please review our Size Guide for a thorough walkthrough on how to properly take your body measurements.
As a reminder, this is not the time to alter your measurements as each piece is made to the measurements provided! Submitting false measurements can lead to your garments not fitting :(
-
How do I pick materials for my custom order?
For all orders, please review Customize your Look for up to date inventory of colors and materials.
Please keep in mind that some materials are limited so if you would like to reserve a colorway for a larger project please contact directly.
If you have a specific project in mind, please contact so we can source special materials for you. (e.g. blue fine weight linen silk, etc)
-
How long will it take for my order to be made?
Orders are made by hand in the queue it was received.
For up to date information on the progress of your order: Please contact us with your order confirmation via email [shopfien@gmail.com] or direct message on instagram @fienxyz .
Need expedited services or want a time estimate before ordering? Please get in touch with us with your desired deadline and we will try to accommodate your needs. Please keep in mind expedited service is available at an additional charge.
-
Can I request modifications after placing an order?
I will be in touch with every customer after a custom order is placed to confirm details about their garment. Every garment is customizable to accommodate different body types/ levels of comfort. Keep in mind some modifications may come at an additional charge.
If you have specific needs, please include notes when placing your order. If you wait too long to confirm details and I have already started your garment, modifications may not be available and will be charged an additional fee to change.
-
Can I see a sample before the final product is made?
Yes! A swatch with your desired color / stitch can be made to show what the final product may look like.
Please review Customize your Look to view available stitch designs, materials and colors.
-
How do I wash/care for my garment?
Garment care guidelines will be provided with each order but general tips for maintaining the quality of your piece include:
Hand-wash
Lay flat to dry !!!
If washing machine needed, use garment bag on delicate setting and lay flat to dry
Take to professional cleaner
Material like cotton is more durable for machine washing but gentle washing is recommended for all pieces to last for years to come.
-
What is your Return/exchange policy for custom orders?
All sales are final ! If you receive a custom garment that does not fit, please contact via email to arrange an adjustment. Falsified measurements provided do not warrant an exchange, so please, measure yourself using our guide even if you think you know your measurements!
-
Can I provide my own design, or do I choose from existing options?
For full garment customization, please submit a form: Design Inquiry.
Adjustments to Made for you items are available upon request.
-
DO you accept crypto as a payment method?
Yes I accept cryptocurrency as a payment method.
Please reach out for more information